[andy8]

Hi Bought a dell laptop 14 months ago and the battery has died! Do you think Dell should replace it?

LOL

Andy

[homerpovey]

I'd give them a call and see what they say. I'm hearing of more and more people having problems with Dell computers just outside the 12 month warranty sometimes a couple of days out. It can't be coincidence, can it? I'm sure they're fitting a mission impossible style self destruct program into their hardware

[wilko]

After 14 months I doubt they will replace the battery.

Batteries are considered "consumables" and are only expected to last a relatively short time. They are obliged to replace within the 12 month guarantee, but you probably haven't got any chance of a new one after 14 months.

In fact, the battery on my works laptop (an HP Compaq nx7300) failed after 6 months, and they wouldn't even replace it then (inside the warranty period!!!)

[moes_girl]

This thread reminds me our Dell laptop is nearing the end of it's 12 month warranty and we are gonna try to get a replacement battery as the current one is crap. Worth a phonecall.

Good luck Andy, hope they replace it.

[andy8]

They will not do it. My pc £3000 worth, packed up yesterday, Glad I took out the warranty .... They are coming to get it tomorrow. They even left a message on the phone saying they will disconnect it and pack it up!
My advice- take out the warranty!
LOL
Andy