[Rbz5416]

Ordered "deal of the day" 08:30 Weds 4th & credit card debited. By Friday 6th lunchtime, the order had made no progress so I e-mailed cancellation. Ten minutes later I got an e-mail that said it had shipped & ignored my cancellation request completely.

By Weds 11th nothing had arrived & card not refunded. E-mailed again requesting confirmation of cancellation. Had no response whatsoever.

I have today raised a dispute with my card provider & would urge all members to avoid this company.

[diederik]

If they shipped on the 6th is not that weird that you havent received it on the 11th, considering they ship from the Netherlands and there's a weekend in between. I've ordered 5-6 items from them, always got them.

Note that they never ship within a couple of days, it always takes 3-7 days on average before they ship.

[Rbz5416]

Originally Posted by diederik

If they shipped on the 6th is not that weird that you havent received it on the 11th....

Ignoring for a moment that my post was on the 13th (that's a full week after allegedly shipping) I'm far more concerned with the total lack of ANY response to my e-mails.

[Rbz5416]

Update.

24 hours after reporting this to my card issuer, I received an e-mail confirming cancellation. So much for the items supposedly being "in transit".

Took a further 3 days to actually refund during which time they deleted my account & removed negative comments from their forum.

Thoroughly unpleasant experience that needless to say, will never be repeated.

[homerpovey]

They've got a very good Octava 5x1 HDMI switcher today for £59.66 + P&P today :) Click the pic in the first post