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Originally Posted by Alobek
Has anyone else had trouble contacting HMV.co.uk recently?
This October I ordered a DVD Box Set from HMV that had been damaged during shipping. I contacted HMV through the contact form on their site and a few days later HMV emailed me with details about replacing my item. I sent the faulty item and an enclosed letter back three weeks ago, and I haven't received my replacement yet.
I couldn't find the contact form on their website anymore, so a week ago I contacted them at product@hmv.co.uk and asked if they had received my return or if they had information about the status of the replacement. I haven't heard anything from them so far.
Is this lack of communication common with HMV and have any of you had these experiences lately?
As I live in Scandinavia, phoning them is pretty much the last option I'm willing to take. |
I've had the same problem. I sent back stuff back in late October/early November because they sent me the completely wrong boxsets and they were supposed to send me replacements, I sent back 5 in total and have only received 1 replacement. I did e-mail them last week but haven’t heard anything back yet. I must remember to call them on the 0207 number.
